Effective Date: July 3, 2026
At Hello Sunflowers LLC, we are committed to providing high-quality floristry education and an excellent learning experience for every student. We understand that circumstances may change, and this Refund Policy explains the conditions under which refunds may be requested for course registrations and related services.
By purchasing or enrolling in any course offered by Hello Sunflowers LLC, you agree to the terms outlined below.
1. General Policy
Our goal is to ensure every student receives valuable educational content and professional instruction. Refund eligibility depends on the type of course purchased, the timing of your cancellation, and whether course materials or services have already been provided.
All refund requests are reviewed individually in accordance with this policy.
2. Cancellation Before Course Begins
Students who cancel their enrollment before the scheduled course start date may be eligible for a refund.
Cancellation requests submitted at least 14 days before the course begins may receive a 100% refund of tuition paid.
Requests submitted 7–13 days before the course begins may receive a 75% refund.
Requests submitted 3–6 days before the course begins may receive a 50% refund.
Requests submitted less than 72 hours before the course start date are generally non-refundable.
Administrative fees charged by third-party payment processors may not be refundable.
3. Refunds After the Course Has Started
Once a course has officially started, refunds are generally not available.
However, Hello Sunflowers LLC may consider partial refunds under exceptional circumstances, including:
Serious medical emergencies
Documented family emergencies
Military deployment
Other extraordinary situations at our sole discretion
Supporting documentation may be requested before a refund is approved.
4. Online Course Access
For courses that include digital learning materials, downloadable resources, recorded lessons, or online classroom access:
Refunds cannot be issued once course materials have been accessed or downloaded.
If access credentials have been issued but no course content has been viewed, refund eligibility may be reviewed on a case-by-case basis.
5. Workshops and Special Events
Workshop registrations are refundable according to the following schedule:
More than 14 days before the event: Full refund.
7–13 days before the event: 75% refund.
3–6 days before the event: 50% refund.
Less than 72 hours before the event: No refund.
Because workshops require advance preparation and the purchase of fresh flowers and materials, late cancellations cannot usually be refunded.
6. Course Transfers
Instead of requesting a refund, students may request to transfer their enrollment to another available course date.
Transfer requests should be submitted before the original course begins.
Approval depends on class availability and scheduling.
Hello Sunflowers LLC reserves the right to charge a reasonable administrative fee for multiple transfer requests.
7. Course Cancellation by Hello Sunflowers LLC
If Hello Sunflowers LLC cancels a course due to insufficient enrollment, instructor availability, weather conditions, facility issues, or other unforeseen circumstances, students may choose one of the following options:
A full refund of all tuition paid.
Transfer to another available course.
Credit toward a future course.
Refunds will normally be processed within 10 business days.
8. Duplicate Payments
If duplicate payments are made due to technical issues or billing errors, the duplicate amount will be refunded after verification.
9. Promotional Discounts
Refunds for discounted courses will be based on the actual amount paid rather than the original listed price.
Discounts, coupons, scholarships, and promotional offers have no cash value and cannot be refunded separately.
10. Gift Certificates
Gift certificates and gift cards are non-refundable and cannot be redeemed for cash except where required by law.
Unused balances remain available until the certificate's expiration date, if applicable.
11. Payment Processing Fees
Certain payment processing fees, bank charges, currency conversion fees, or transaction fees imposed by financial institutions may not be refundable.
These charges are outside the control of Hello Sunflowers LLC.
12. How to Request a Refund
To request a refund, please contact us with the following information:
Full name
Email address used during registration
Course name
Course date
Payment receipt or transaction reference
Reason for your refund request
Requests may be submitted by email or phone.
Email: info@hellosunflowers.com
Phone: +1 (617) 807-7307
13. Refund Processing Time
Approved refunds are generally processed within 7–10 business days.
Depending on your financial institution, it may take additional time for funds to appear in your account.
Hello Sunflowers LLC is not responsible for delays caused by banks or payment providers.
14. Non-Refundable Items
The following are generally non-refundable:
Completed courses
Downloaded digital materials
Course certificates already issued
Missed classes without prior notice
No-show registrations
Administrative fees
Third-party payment processing charges where applicable
15. Changes to This Policy
Hello Sunflowers LLC reserves the right to modify this Refund Policy at any time.
Any changes will become effective immediately upon publication on our website unless otherwise stated.
16. Contact Information
If you have any questions regarding this Refund Policy, please contact us.
Hello Sunflowers LLC
800 Boylston St
Boston, MA 02199
United States
Phone: +1 (617) 807-7307
Email: info@hellosunflowers.com